FAQ

Not at the moment, however, we have multiple new locations that will provide Emergency services and Urgent Care services under one roof, coming your way next Spring and Fall. See our new Kiawah location.

Not currently. We are working on being able to take appointments in the near future.

Our Kiawah location currently only provides ER services 24/7.

Please login to MUSC Health MyChart to pay your bill.

Think of urgent care as any care you would receive at a doctor’s office — only without an appointment. Generally, the amount you pay for urgent care services is not the same as emergency services. Most patients are billed a urgent care visits.

MUSC Health Emergency and Urgent Care is in the networks of most major insurance plans. See full list here.

Overall, it’s first-come, first-served. However, if someone is in an emergency situation (such as chest pain, active vomiting or stroke), we see them right away. At MUSC Hospital Emergency Care we strive to ensure all patients are seen in a timely manner.

Yes! Our emergency services are available 24/7.

You will receive one statement containing both charges.

Following are the out-of-network insurance plans not accepted by MUSC Health (except in case of emergency)*:

Out of State Medicaid Plans
* There are other plans which might be out-of-network with MUSC Health. If you are unsure if your plan is in-network with MUSC Health, please check with your insurance plan before scheduling services.

Find more information about in-network and out-of-network plans.

A small payment amount, referred to as a visit deposit, will be required from uninsured patients at the time of service. Patients having multiple visits will be required to pay a deposit for each visit.

This is only a deposit, patients will be responsible for all remaining balances and will receive a statement for these balances.

Please contact our Customer Service Department at 843-792-2311 or 800-598-0624 if you are unable to pay your bill in full. Our representatives can assist you in determining the right solution in meeting your financial responsibility. If you are uninsured and need assistance with obtaining insurance, MUSC has several ways to provide help:

• No interest payment arrangements.
• Certified Applications Counselors on staff that can assist with the application process for Market Place Insurance.
• A team that will assist you in applying for Medicaid or other sources of funding for your care.
• We have a financial assistance program.

We have several options available to assist you in making a payment. You can pay online through our MyChart system. You can also send payments through the mail or call us directly to make a payment. If you prefer to pay in person you may do so at your appointment, or in our West Ashley office.

MUSC Health Single Billing Office
Parkshore Centre
1 Poston Road
Suite 135
Charleston, SC 29407

Please note: When paying in person you should always be offered a receipt.

Call 843-792-4873 if you are not given a receipt for your payment.

Yes! We are a walk-in facility, we do not currently take appointments.

You can expect excellent patient care during a visit with MUSC Health Emergency and Urgent Care. Our care team will evaluate you, listen to your concerns and create a treatment plan that gives you confidence in your care. Our team of medical experts ensures you are taken care of from the time you step through our door.

Because we’re a walk-in facility, it’s hard to say when there’s a time that’s less busy than another. Our facilities are open 24/7. Regardless of the time, we'll be ready to assist you.

An urgent care typically treats non-life threatening conditions, some of which include common colds, flu, strep throat, lacerations and more.

An emergency room treats conditions in need of immediate attention, some of which include chest pain, abdominal pain, dehydration, complex fractures, and much more.

Selecting the right facility can make a big difference in the financial outcome of your visit. When choosing an ER for treatment when you are not experiencing an emergency means you will substantially overpay for your treatment. If you choose urgent care when you need emergency care, you may add an unnecessary cost and, more importantly, possibly waste valuable time being transferred to a facility that is capable of treating your condition.

To solve this problem, we created MUSC Health Emergency and Urgent Care, where both paths of care are under one roof. Each facility is equipped to handle the seriousness of any emergency. But if your care requires lower acuity needs, we can use urgent care billing rates. As a patient, you do not have to try to self-triage on where to go when you need care. At MUSC Health Emergency and Urgent Care, your bill will reflect only the care you require to treat your condition. Why is this significant? Because 44-65% of national ER visits could have been treated and billed at urgent care rates, but weren’t.

When families in South Carolina face a medical emergency, they count on the experts at MUSC Health. Our newest model of emergency care is offered through MUSC Health Emergency and Urgent Care locations and MUSC Health Emergency at Kiawah Medical Partner Pavilion. At each facility, our emergency-trained staff provides fast, expert treatment for complex injuries, life-threatening illnesses, and other serious health conditions.

Don’t take time to assess a medical situation on your own. Our combined Emergency Department (ED) and urgent care clinics offer any level of medical care you need.

Read More About MUSC Health's Emergency Care.

At MUSC Health Emergency and Urgent Care, each member of our expert staff has the training and experience your family needs to get back on the path to better heath. Board-certified physicians deliver patient- and family-centered care in state-of-the-art facilities in the Midlands, Pee Dee region, and throughout the Lowcountry.

You don’t need an appointment at any of our locations. Just walk in, and we’ll take care of the rest. Read More About MUSC Health's Urgent Care.

MUSC Health Emergency at Kiawah Medical Partner Pavilion is here to provide immediate care and treatment for a full range of orthopedic injuries. Our facilities are equipped with on site x-ray, and advanced imaging so we can quickly diagnose and get your care in motion. And with the highly specialized Orthopedics and Sports Medicine Team at MUSC Health, we're committed to care for you from injury through rehabilitation. Learn more about our comprehensive Orthopedic & Sports Medicine Care.

By combining emergency and urgent care services in one location, we make sure your child gets the right level of care. Our innovative care model removes any guesswork on your part, and we’re open 24 hours a day, every day.

At MUSC Health Emergency and Urgent Care, an emergency-trained physician will treat your child, even if they only require urgent care services. Rather than trying to determine the seriousness of your child’s condition, our combined model means we’ll see you no matter what. Our care team will quickly assess your child’s needs and provide them with the appropriate level of care.

If your child is sick or injured, get medical help to prevent their condition from worsening. Ignoring symptoms may cause a less serious issue to become an emergency. Continue reading more on Pediatric Care at MUSC Children's Health.

When you come to a MUSC Health Emergency and Urgent Care, you’ll have access to in-house laboratories and X-ray services. Instead of waiting days to receive results, our prompt on-site lab allows us to offer you a same-day diagnosis. We work hard to provide fast medical reports and give you the information you need so you can get the right level of care.